E-COMMERCE

We produce and manage e-commerce content that connects brands and companies with people and fosters positive customer experiences.

We analyse the customer journey, from lead generation to after-sales follow-up. We map and build your digital touchpoints, localise them into all your target languages and adapt them to the preferences of your end-customers in every market.

We compile publishing plans that foster trust and make emotional connections with your users worldwide, while keeping in step with your brand identity and values at all times.

• We make sure that all information and features are communicated clearly and effectively in every language.

• We refine, review and adapt multilingual content to suit all the different markets you operate in, so as to communicate the value of your products and services consistently, and minimise the number of queries your customer service staff have to deal with.

• We localise text, graphics and audiovisual content to showcase your strengths across every channel.

We support you and integrate our translation services into every stage of your process to optimise your e-commerce experience, including in relation to:

• Store management
• Logistics
• Cash collecting, billing & invoicing
• Order management
• E-shop merchandise
• Catalogue management
• Funnel testing
• Promo plan
• KPI monitoring
• Business intelligence

We localise product launches across different channels and markets according to your publishing plan or whatever we create together on the basis of sales data and local opportunities, and we differentiate the accompanying communication for each market.

Logos offers an international team to manage or support your multilingual and multichannel customer care.

• We structure the service with a close focus on taking care of special cases, with level-one customer care teams and escalation teams for advanced support, to manage complex activities.

• In every project, the dedicated team builds an in-depth knowledge not only of your products, but also of your brand identity, history and values, so as to ensure a consistent and unique customer experience across every language.