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Dedicated account and project management teams work with you to establish high levels of communication, working proactively to serve your needs. Clear escalation paths mean you always have access to deal with any issues you feel can be improved as a natural evolution of the partnership.

At Logos, the critical elements for good performance measurement and total quality improvements are:

• Leadership and commitment

• Good planning and a sound implementation strategy

• Appropriate employee involvement

• Simple measurement and evaluation

• Control and improvement

Some of the tools that help us measure include:

  • Customer satisfaction surveys
  • Measurement score boards (quality, delivery and cost)
  • E-Review for client reviewer collaboration
  • Reporting KPI/SLAs
  • Q&A Forums